At BridgeWorks ("Company," "we," "us," or "our"), we are deeply committed to protecting the privacy and personal information of our clients, prospective clients, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with our services, website, communications, and programs.

By engaging with our services or providing us with your information, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not engage with our services or submit your personal information.

1. Information We Collect

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

Inquire about our services, programs, or coaching offerings

Complete an application, intake form, or enrollment process

Enter into a Service Agreement with us

Participate in coaching, consulting, or program sessions

Subscribe to our email list, newsletter, or communications

Provide your mobile phone number for appointment reminders

Contact us by email, phone, text, or through our website

Participate in surveys, assessments, or diagnostic tools

The categories of personal information we may collect include:

Full name and job title

Business and personal email address

Mobile and business phone numbers

Business name, address, and industry

Billing and payment information (processed through secure third-party payment processors)

Professional background, organizational challenges, and leadership goals

Team dynamics information and organizational data shared during the coaching engagement

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and general geographic location

Browser type and version

Operating system

Referring URL and pages visited on our site

Date and time of your visit

Cookie identifiers and similar tracking data

This information is collected through cookies, web beacons, and similar tracking technologies to improve website functionality and understand how visitors engage with our content.

1.3 Information From Third Parties

We may receive limited personal information from third-party sources such as referral partners, scheduling platforms, payment processors, or email marketing services. We use this information consistent with the permissions granted by those platforms and the terms of this Privacy Policy.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Delivering coaching, consulting, and program services you have purchased or enrolled in

Communicating with you about your engagement, session scheduling, and program progress

Sending appointment reminders and meeting notifications via email or SMS text message

Processing payments and managing billing

Responding to your inquiries, questions, and requests

Sending information about programs, services, or resources you may find valuable (with the ability to opt out at any time)

Conducting assessments, diagnostics, and evaluations that inform our coaching approach

Improving our services, programs, and website experience

Complying with legal obligations and enforcing our agreements

Protecting the rights, property, and safety of the Company, our clients, and others

3. SMS Text Message Communications

We use SMS text messaging as a limited communication tool, primarily to:

Send appointment reminders prior to scheduled coaching or consulting sessions

Notify you of upcoming meetings, schedule changes, or session cancellations

Deliver time-sensitive administrative updates related to your active engagement

By providing your mobile phone number to BridgeWorks, you expressly consent to receive SMS messages for the purposes described above. Message and data rates from your mobile carrier may apply. Message frequency will vary and is directly tied to your appointment schedule.

3.1 Opting Out of SMS

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. You may also opt out by contacting us at [COMPANY EMAIL]. After opting out, you will receive one final confirmation message. Opting out of SMS will not affect the delivery of other contracted services or your ability to receive communications via other channels.

3.2 SMS Data Sharing

We do not sell, rent, trade, or share your mobile phone number with third-party marketers or advertising networks. Your mobile number is used solely for the administrative communication purposes described in this section. SMS opt-in data and consent will not be shared with any third parties for marketing purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party vendors and service providers who assist us in operating our business, such as payment processors, scheduling software providers, email marketing platforms, SMS delivery providers, and cloud storage services. These providers are contractually obligated to handle your information securely and only for the purposes we specify.

4.2 Legal Requirements

We may disclose your personal information when required to do so by law, regulation, court order, governmental or regulatory authority, or when we believe in good faith that disclosure is necessary to protect our legal rights, prevent fraud, or protect the safety of any individual.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify affected Clients via email and/or prominent notice on our communications prior to such a transfer.

4.4 With Your Consent

We may share your information in any other circumstance with your express written consent.

We will never share your personal information, organizational details, or session content with your employer, colleagues, or any third party without your explicit authorization, except as required by law.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide contracted services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

Following the conclusion of your engagement with the Company, we generally retain Client records for a period of five (5) years. After this period, personal information that is no longer required is securely deleted or anonymized.

You may request deletion of your personal information at any time (subject to certain legal exceptions) by contacting us at [COMPANY EMAIL].

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction.

We use industry-standard encryption for data transmission and limit access to personal information to authorized staff and service providers who have a legitimate need to process such data.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

7. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including:

The right to access and receive a copy of the personal information we hold about you

The right to correct or update inaccurate or incomplete personal information

The right to request deletion of your personal information, subject to certain legal exceptions

The right to opt out of certain uses of your personal information, including marketing communications

The right to data portability, where applicable

The right not to be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us at [COMPANY EMAIL]. We will respond to verified requests within the timeframe required by applicable law, and in no case longer than forty-five (45) days. We may need to verify your identity before processing your request.

8. Notice for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how it is used, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights.

As stated in this Privacy Policy, BridgeWorks does not sell or share your personal information with third parties for commercial purposes. To submit a rights request, contact us at [COMPANY EMAIL].

9. Children's Privacy

Our services are designed for and directed exclusively to business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete such information from our records.

10. Third-Party Websites and Links

Our website and communications may contain links to third-party websites, resources, or platforms. This Privacy Policy applies only to BridgeWorks and does not govern the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, accuracy, or privacy practices of third-party websites.

11. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features may not function properly without cookies.

We do not engage in cross-site tracking for advertising purposes or sell browsing data to ad networks.

12. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify active Clients via the email address on file and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued engagement with our services following notification of any updates constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BridgeWorks

1000 University Ave W

Suite #222

St. Paul, MN 55104

Email: [email protected]

Last Updated: May 19, 2026