1. Acceptance of Terms

By accessing or using any services, programs, coaching engagements, consulting arrangements, digital products, or communications provided by BridgeWorks ("Company," "we," "us," or "our"), you ("Client" or "you") agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use our services.

These Terms and Conditions constitute a legally binding agreement between you and BridgeWorks and govern all services rendered. Your continued engagement with the Company following any posted modifications constitutes your acceptance of the revised terms.

2. Services Provided

The Company provides business coaching, leadership consulting, and related professional development services, including but not limited to:

One-on-one leadership coaching and consulting sessions

Team culture diagnostics and assessments

Cross-generational communication strategy and planning

Engagement and retention framework development

High-performance culture program design and implementation

Group programs, workshops, and training sessions

Digital resources, templates, and supplementary materials

The scope and specifics of services provided to any individual Client will be outlined in a separate Service Agreement or Statement of Work ("SOW") entered into between the Client and the Company.

3. Nature of Services — Not Legal, Financial, or Therapeutic Advice

The coaching and consulting services provided by BridgeWorks are for professional development, leadership enhancement, and organizational improvement purposes only. Our services do not constitute:

Legal advice or legal representation

Financial, investment, tax, or accounting advice

Licensed mental health therapy, counseling, or psychological treatment

Human resources consulting in a licensed professional capacity

Clients are encouraged to seek qualified legal, financial, and mental health professionals for matters requiring licensed expertise. Results described in our materials are illustrative and not guarantees of specific outcomes.

4. Fees, Payment Terms, and Refund Policy

4.1 Fees

Service fees are established in the applicable Service Agreement or SOW. Current program pricing begins at $7,500.00 USD. The Company reserves the right to modify its pricing at any time; however, pricing changes will not apply to services already contracted under a signed agreement.

4.2 Payment

Payment is due in accordance with the schedule set forth in your Service Agreement. The Company accepts payment via the methods disclosed at the time of enrollment. All fees are stated in U.S. dollars. Clients are responsible for any applicable taxes, wire transfer fees, or processing charges.

4.3 Late Payments

Invoices not paid within fifteen (15) calendar days of the due date may result in a suspension of services. The Company reserves the right to charge a late payment fee of 1.5% per month on outstanding balances, or the maximum permitted by applicable law, whichever is less.

4.4 Refund Policy

Due to the personalized, time-intensive, and knowledge-based nature of our services, all fees are generally non-refundable once services have commenced. In the event of a cancellation prior to program commencement, refund eligibility will be governed by the specific terms in the applicable Service Agreement. The Company reserves final discretion in evaluating any refund request.

5. Client Responsibilities and Conduct

Clients agree to:

Provide accurate, complete, and timely information relevant to the engagement

Attend scheduled sessions on time and prepared

Engage in good faith and commit to the personal and organizational work required

Implement agreed-upon action items and strategies between sessions

Treat Company staff, facilitators, and fellow program participants with professionalism and respect

Refrain from sharing confidential program materials with third parties without express written consent

The Company reserves the right to terminate a Client engagement, without refund of remaining fees, if a Client engages in disrespectful, abusive, or dishonest conduct, or materially fails to uphold these responsibilities.

6. Intellectual Property

All materials, frameworks, methodologies, tools, worksheets, templates, presentations, written content, and other resources developed and provided by BridgeWorks are the exclusive intellectual property of the Company and are protected by applicable copyright, trademark, and trade secret laws.

Clients are granted a limited, non-exclusive, non-transferable license to use provided materials solely for their own internal professional development. Clients may not:

Reproduce, distribute, sell, or sublicense any Company materials

Use Company materials to develop competing products or services

Modify, adapt, or create derivative works from Company materials without prior written consent

Any feedback, suggestions, or ideas shared by Clients regarding Company services or materials may be used by the Company without compensation or attribution.

7. Confidentiality

The Company agrees to maintain the confidentiality of Client information shared during the course of the engagement and will not disclose such information to third parties except as required by law, with the Client's express written consent, or as necessary to deliver contracted services.

Clients acknowledge that program materials, methodologies, pricing, and proprietary frameworks disclosed during the engagement are confidential to the Company and agree not to disclose such information to third parties without prior written consent.

This confidentiality obligation does not apply to information that is or becomes publicly known through no fault of either party, or information independently developed without reference to confidential disclosures.

8. SMS Text Messaging Communications

By providing your mobile phone number and engaging with BridgeWorks, you consent to receive SMS text messages from the Company for the following limited purposes:

Appointment and session reminders

Meeting schedule updates or cancellations

Time-sensitive administrative notifications related to your engagement

Message and data rates may apply. Message frequency will vary based on your engagement schedule. You may opt out of SMS communications at any time by replying STOP to any text message from the Company. For assistance, reply HELP or contact us at [email protected]. Opting out of SMS does not affect the delivery of other contracted services.

The Company does not use SMS messaging for marketing, promotional offers, or solicitations. We do not share your mobile number with third-party marketers.

9. Limitation of Liability

To the fullest extent permitted by applicable law, BridgeWorks, its owners, officers, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to lost profits, lost revenue, loss of data, or loss of business opportunity.

The Company's total cumulative liability to any Client, regardless of the cause of action, shall not exceed the total amount of fees paid by that Client to the Company in the three (3) months immediately preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full.

10. Disclaimer of Warranties

Services are provided on an "as is" and "as available" basis. The Company makes no warranties, express or implied, regarding the services, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

The Company does not warrant or guarantee specific business outcomes, revenue results, team retention figures, engagement score improvements, or career advancement. Individual results will vary based on a wide range of factors, including Client effort, organizational context, and market conditions.

11. Indemnification

You agree to indemnify, defend, and hold harmless BridgeWorks and its owners, officers, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Company's services; (b) your violation of these Terms and Conditions; (c) your violation of any applicable law or regulation; or (d) any content or information you provide to the Company.

12. Termination and Early Cancellation

Either party may terminate a service engagement upon written notice if the other party materially breaches any provision of these Terms or the applicable Service Agreement and fails to cure such breach within thirty (30) calendar days of receiving written notice.

The Company may immediately terminate an engagement without notice if a Client engages in conduct that is abusive, threatening, fraudulent, or otherwise harmful to the Company, its staff, or other Clients.

In the event of termination, Clients remain responsible for payment of fees for all services rendered through the date of termination. Prepaid fees for unrendered services may be refunded at the Company's sole discretion.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, controversy, or claim arising from or related to these Terms or the Company's services, both parties agree to first attempt to resolve the matter through good-faith negotiation for a period of thirty (30) days following written notice of the dispute.

13.2 Mediation

If informal resolution is unsuccessful, the parties agree to submit the dispute to non-binding mediation through a mutually agreed-upon mediator before pursuing any other legal action.

13.3 Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State in which BridgeWorks is registered, without regard to conflict of law principles. Any legal proceedings not resolved through the foregoing processes shall be brought in the appropriate state or federal courts of that jurisdiction.

14. Entire Agreement and Modifications

These Terms and Conditions, together with any applicable Service Agreement or SOW, constitute the entire agreement between the Client and BridgeWorks with respect to the subject matter herein and supersede all prior agreements, negotiations, representations, and understandings.

The Company reserves the right to update or modify these Terms at any time. Material changes will be communicated to active Clients via email. Your continued participation in any Company service following notification of changes constitutes your acceptance of the revised Terms.

15. Severability and Waiver

If any provision of these Terms is found to be unenforceable or invalid under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

The failure of either party to enforce any provision of these Terms on any occasion shall not be construed as a waiver of that provision or of the right to enforce it in the future.

16. Contact Information

For questions, concerns, or notices regarding these Terms and Conditions, please contact us at:

BridgeWorks

1000 University Ave W

Suite #222

St. Paul, MN 55104

Email: [email protected]